AI in Action | Handling Support Tickets | The Future of AI
Florencia Silveira, a data scientist from Domo’s AI Labs, shows how Domo uses AI to make support ticket handling faster and smarter. Instead of just being a buzzword, AI at Domo powers real workflows, automating everything from processing incoming tickets to suggesting responses. By using Domo Connectors and custom code, the system pulls in data from multiple sources, learns from past tickets, and sends AI-generated replies back to Salesforce for human review. This helps the support team handle hundreds of tickets a day with less manual effort. Flo also explains how this kind of agentic workflow can be applied across industries to simplify complex tasks at scale. In this expert-led video series, you’ll learn how to apply AI in practical, powerful ways while staying grounded in what matters: outcomes, ethics, and innovation. Whether you’re leading digital transformation or just starting to explore what’s possible, this series equips you to make AI work for you. Watch the full series here on YouTube in our dedicated playlist, or explore all videos and more on this page: https://bit.ly/ytFoAI ______________________________________________________________ About Domo Domo is an AI and Data Products platform that helps companies of all sizes leverage data and AI to drive value in today’s data-driven world. Built around our customer’s preferred data foundation, powered by our award-winning Domo.AI solution, and enriched with our partner ecosystem, the Domo platform enables users to prepare, visualize, automate, distribute, and build end-to-end data products that provide solutions across the entire data journey. From hydrating your data foundation, to building fully embedded applications that can be shared with your employees and customers, to deploying AI models across a variety of providers, Domo gives users the ability to build data products that generate measurable value for the business. Learn more about Domo: https://bit.ly/FY26yt
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